Forum Index - Topic Index How to use of Astah (Pro/SysML/GSN/Com) The file could not be opened |
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laurent | Posted on: 2015/8/20 17:24 |
Just popping in Joined: 2015/8/20 From: Posts: 3 |
The file could not be opened Hi all,
I recently faced a problem with my computer, so I restore Windows and upgrade to Windows10. And now, I'm unable to open any .asta file from my computer. I use Astah Community 7.0 (37), as before restoring+upgrading (same install file). I can create new .asta files, and open them, but I can not open any of my old files. Is there a way to retrieve all my diagrams? Thanks! Laurent |
laurent | Posted on: 2015/8/20 18:00 |
Just popping in Joined: 2015/8/20 From: Posts: 3 |
Re: The file could not be opened In fact, the problem is not linked to the upgrade to Windows10. I found another old file that I can correctly open.
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laurent | Posted on: 2015/8/20 18:09 |
Just popping in Joined: 2015/8/20 From: Posts: 3 |
Re: The file could not be opened AppData asta.log file show this error:
Is there any way to correct the file? |
webmaster | Posted on: 2015/8/21 17:24 |
Webmaster Joined: 2006/4/27 From: Posts: 287 |
Re: The file could not be opened Hello Laurent,
Thank you for your post and I am very sorry that you have a problem with opening .asta file. To investigate this issue, please send the information below to "support@astah.net". My name is Kaori and I will take care of this issue. (1) .asta file which you have a problem with (2) "astah.log" file and "astah_com.log" file (You can find both files at "UserHome/.astah/community) Also please let me know if unusual thing happened when you last saved this project file. (e.g. Error or alert message occurs..etc) I look forward to hearing from you. Cheers, Kaori |
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